Contacting the Police


Contacting the Alexandria Police Department

 

DIAL “911” for Emergencies Only:

(Crimes in Progress, Injury Accidents, Medical Emergencies, Fires, Electrical lines down, Gas/Toxic Leaks or an immediate situation where someone can be hurt.)

Calling for help when you have or observe an emergency situation:

If you have an emergency, you can contact the Police Department any time day or night by simply dialing “911” from a residential, business or public pay phone within Campbell County. Communication officers or “call takers” will answer your 911 call as quickly as it is received. They will first determine the nature of the problem and inquire if you need the police, fire or medical personnel to respond. If you require the police, you will be asked to provide information to the following types of questions? It is important that you remain calm even though you may be upset or scared. Stay on the telephone line and talk to the call taker, if you can do so safely, until police arrive.

The location of the emergency. Be as exact as possible, a house address or street intersection.

A description of the emergency or event.

Names and descriptions of persons involved.

Descriptions of vehicles involved.

Any injuries to yourself or other individuals along with the type of injury if known.

Were any weapons involved, and if so, how many and what type.


Using your cell phone for an emergency:

At present, when you dial “911” within the Campbell County Area, you will reach the Campbell County Consolidated Dispatch Center. Please be aware that there may be some areas in the county that send the cell calls to the other dispatch centers. Those dispatch centers will connect you to our communications unit immediately.


Dial 859-292-3622 for non-emergencies:

(Examples: Crimes NOT IN PROGRESS, Non-injury Accidents, Scheduled Events [parades, sports], Weather Conditions, Report Requests or Delayed Reports, Dog Barking, Loud Music, Illegal Parking, Traffic Violations) If you have a situation, which is not an emergency, and you require or request the police, you can contact the Police Department any time of the day or night by simply dialing 859-292-3622 from a residential, business, public pay phone or cellular phone. The call taker will first determine the nature of the situation or problem and then inquire for further details. It is important that you remain calm during this conversation. Although you might be upset or frightened, this information is needed to assist the officers responding to help you.The call taker will forward your information to a dispatcher who will assign a police unit to your request for assistance. Remember, emergency and life-threatening calls take priority over non-emergency calls. There may be times when the patrol officers are extremely busy with priority calls.


Administration – Our administrative office is open Monday through Friday from 9 AM to 5 PM.

Office: 859-635-4126
Fax: 859-635-4123

General Email: police@alexandriaky.org